CUSTOMER CARE
We pride ourselves on providing excellent customer care to all of our clients. Our knowledgeable team is always available to assist you with any questions or concerns you may have before, during, and after the auction.
​
If you have any inquiries regarding the items,
our team will be happy to guide you through every step of the way. We strive to ensure that every customer has a smooth and enjoyable experience.
​
In addition, we value feedback from our customers and are always looking for ways to improve our services. If you have any suggestions or comments, please do not hesitate to let us know.
PRIVACY & SAFETY
At our gallery, we take privacy and safety very seriously. We understand the importance of protecting our clients' personal and financial information, as well as ensuring that all transactions are secure and confidential.
​
We have implemented industry-leading security measures to safeguard your data and prevent unauthorised access. Our website is encrypted with advanced SSL technology, which ensures that all sensitive information is transmitted securely over the internet.
In addition, we adhere to strict privacy policies and will never share your information with any third parties without your consent. We also require all of our employees to adhere to strict confidentiality agreements to protect your information.
​
When it comes to the physical safety of our clients, we maintain a secure and controlled environment at our gallery. Our premises are equipped with surveillance cameras to ensure the safety of our clients and their property.
​
We understand that privacy and safety are of utmost importance to our clients, and we are committed to providing a secure and trustworthy experience. If you have any questions or concerns about our privacy and safety policies, please do not hesitate to contact us.
RETURN & REFUND POLICY
Thank you for shopping with the gallery. We want you to be completely satisfied with your purchase, and we understand that there may be circumstances where you need to return an item.
Returns:
If you receive an item that is not as described, you may return it to us for a refund. However, please note that we only accept returns if there is substantial proof provided by a certified expert that the item is not as described.
To initiate a return, please follow these steps:
-
Contact us within 7 days of receiving the item to notify us that you would like to return it.
-
Provide us with substantial proof from a certified expert that the item is not as described.
-
Pack the item securely in its original packaging, if possible, and ship it back to us.
-
Once we receive the item and verify that it is not as described, we will issue a refund to you. Please note that shipping and handling fees are non-refundable.
Refunds:
We will issue a refund for the full purchase price of the item, including any applicable taxes, once we have received the item and verified that it is not as described.
Please note that it may take several days for your refund to appear on your credit card statement, depending on your bank's processing time.
If you have any questions about our return and refund policy, please do not hesitate to contact us. Thank you for choosing our gallery for your purchase.
SHIPPING INFORMATION
Thank you for shopping with the gallery. We aim to provide you with a seamless and convenient shopping experience. Please read the following shipping information to ensure that your order is delivered to you promptly and safely.
Processing Time:
Once you have placed your order, we will process it within 1-2 business days. During high-demand periods, processing may take longer.
Shipping Options:
We offer several shipping options for your convenience. You can select your preferred shipping method during checkout. The shipping options available may vary depending on your location.
Shipping Rates:
The shipping rates for your order will depend on the shipping method you select and the destination of your package. Shipping rates will be calculated and displayed at checkout.
Delivery Time:
The delivery time for your order will depend on the shipping method you select and the destination of your package. We aim to deliver all orders within the estimated delivery time provided, but please note that delivery times may vary due to factors beyond our control.
International Shipping:
We offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may be applied by your country's customs agency. These fees are the responsibility of the customer and are not included in the shipping charges.
Tracking Your Order:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your package online.
If you have any questions about our shipping information, please do not hesitate to contact us. Thank you for choosing our gallery for your purchase.
PAYMENT METHODS
- Credit / Debit Cards
- PayPal
- Offline Payments
